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Free Shipping on orders over $120 (US only)
We do ship to Countries outside of the US.
We try to get orders shipped out within 1-2 business days of being placed but there are some instances where order volumes are higher and shipping may take longer. Our estimated processing time is listed on our home page of the website. Shipping times are an estimate only. Orders that have printed vinyl may take up to an additional 3 business days to ship due to the ink curing process of the printed vinyl.
Please Note: During the Month of November and December, orders can take up to 3 business days to shipout from our facility, especially if an order is placed on a Sunday or Monday.
CraftCutterSupply.com and the United States Postal Service are 2 separate entities. CraftCutterSupply.com does not know how the operations work inside the USPS facilities which is just the same as the USPS does not know what goes on in the CraftCutterSupply.com's warehouse. Asking CraftcutterSupply.com why is my package tracking not updating is like asking the USPS what are the newest HTV glitter colors. The best place to get tracking information is to call your post office directly. If they tell you the USPS does not have the package, make sure they had typed in the right tracking number. All packages that received a tracking number are picked up daily by the USPS and are scanned before leaving the building. All packages will be accepted by the Durand MI post office the day they are picked up so there will be at least one tracking scan that the post office will see. Once packages leave the building we cannot legally enter a USPS processing facility to physically locate your package. If the USPS says the package is delayed , there is nothing we can do on our end but wait for it to move.
The customer agrees to use the carrier company from the list provided by CraftCutterSupply.com. The customer also understands there may be delays with shipping and CraftCutterSupply.com will not reimburse or refund the customer for late deliveries. In addition, CraftCutterSupply.com understands they will not receive any additional money for a package arriving early.
CraftCutterSupply.com cannot control shipping times and can only go by the estimated delivery dates given by the USPS or carrier company. We will not guarantee the delivery date.
Packages may take up to 15 days to arrive after being accepted by the USPS. If the package does not arrive within the 15 days after being accepted by the USPS, CraftCutterSupply.com will refund the order or can reship the order. If you do not want to wait the 15 days, you may repurchase your items and we will ship them out again. If the original order arrives and you purchased a duplicate, you may write return to sender on it and we will refund you after it arrives back to us. If the package is deemed lost after 15 days, We will file a claim with the carrier company and issue a refund if the claim is approved.
CraftCutterSupply.com is not responsible for packages lost in transit after being accepted at the carrier company. CraftCutterSupply.com will make a claim only after 15 days had passed.
CraftCutterSupply.com is not responsible for items once they are scanned as being delivered. The customer must contact the carrier company to find the GPS location of where the item was delivered. Packages have been known to be delivered at a later date, put in a wrong mailbox, placed at the wrong house, and also stolen after being delivered. The customer must make a claim with the carrier company or local police department to track down the missing packages. CraftCutterSupply.com does not have adequate staffing to hand deliver packages or to provide security until it actually gets in the customers hands. The best CraftCuttersupply.com can do is hand the package to the carrier company that was chosen upon checkout.
We will only ship to the shipping address provided by Paypal to maintain the Buyer/Seller protection that Paypal offers. If package is returned due to wrong address provided by the customer, customer agrees to pay the actual USPS shipping cost to reship package (not a promotional rate including free shipping). If customer requests a refund after package has been returned, a refund will be issued minus the shipping cost we pay and a 25% restocking fee.
There are no refunds or credits issued once your package has been shipped.
First Class Mail will take longer to arrive than Priority Mail.
Orders over $200 may require a signature upon delivery.
CraftCutterSupply.com may ship multiple orders together if they are going to the same address. There will not be any refunds issued for any of the shipping costs on the multiple orders that ship together.
Priority Mail is not guaranteed to arrive within the 1,2 or 3 days the shipping options state. Only Priority Mail Express is Guaranteed to arrive on time or the shipping cost is refunded. Priority Mail Express may not be sent out the same day as it is ordered. It is the customers responsibility to figure out if they are a 1 or 2 day priority mail EXPRESS from our location. Visit www.USPS.com and put in your address and our address 102 Lovejoy st. Durand, MI 48429.
CraftCutterSupply.com does not ship on Weekends or Holidays.
If your package does not show updates on the USPS tracking page, find the spot to get tracking updates and enter your email on the USPS website. It seems to help get packages moving.