Terms and Conditions of the Sale
The customer (you) understands and agrees to the following when completing their purchase with CraftCutterSupply.com:
CraftCutterSupply.com tries to get orders shipped out within 1-2 business days of being placed but there are some instances where order volumes are higher and shipping may take longer. Shipping times are an estimate only. Orders that have printed vinyl may take up to an additional 3 business days to ship due to the ink curing process of the printed vinyl.
No returns, refunds, or exchanges unless we ship the wrong item or there was a visible flaw in the actual vinyl film (not in the carrier sheet or backing material). CraftCutterSupply.com must be notified within 72 hours of your order being marked as delivered by the USPS that a wrong item was shipped, visibly flawed in the actual vinyl film (not in the carrier sheet or backing material), missing (see below) or damaged. A photo of the contents received and a photo of the box it came in must be sent for all claims. After 72 hours, there will be no returns, refunds or exchanges. Defective vinyl may need to be sent back to CraftCutterSupply.com to be analyzed by the manufacturer. CraftCutterSupply may issue a refund or replacement of vinyl if directed to do so by the manufacturer. Replacement of defective, wrong items, or missing items, if determined to be so by CraftCutterSupply.com or the manufacturer, will be shipped via USPS lowest rate. CraftCutterSupply.com will not overnight or upgrade shipping on missing, defective, or wrong items. All printed/pattern vinyl is printed to order and cannot be returned or refunded.
Claims of missing items: We will need a picture of the box, packing slip and all material received sent to us in an email. NO EXCEPTIONS. We weigh all packages individually before printing a shipping label to record the actual weight of what was sent. When we get a claim about missing items, we will repull your order, check it for accuracy, and then compare it to the weight that was sent. We can then tell if there was a problem. If the order was repulled and the exact weight was correct as it was sent, we will still need a picture of the box, packing slip and all material received sent to us in an email. NO EXCEPTIONS. All the information will be passed to our local post master along with The United States Postal Inspector to determine where the package had become lighter along the route or if fraud (felony offence) is being committed. We will resend or refund the material once the investigation and claims process is complete only if it was determined to be an issue within the postal system and not an act of fraud that was being committed. We will NOT honor claims if we do not receive pictures or if it has been longer than 72 hours after your order had been scanned as delivered.
All items leave our warehouse in a clean state. If you open your package and you find it dirty or has insects, you will need to make a claim with the Post Office. The Post Office will need to inspect the package for the claim to be processed. We can not make the claim since we do not have possession of the package and the USPS will deny the claim from us since we can not provide the package. Vinyl can not be replaced when a claim made by us is denied. We have found that insects can make their way into packages left outside or in mailboxes for an extended amount of time. CraftCutterSupply.com will not provide a refund or replacement for dirty or infested material. It is the customers responsibility to make the claim to the Post Office.
We ship your vinyl in a roll/rolls. It will NOT ship flat. We will not ship vinyl flat if requested as this increases shipping costs and processing times.
CraftCutterSupply.com does not label vinyl types and colors on every single piece of material as the labeling increases costs and also slows down processing your order along with fellow crafter's orders. All requests to have to colors/types labeled in an order will be ignored. Sample rings are available for purchase HERE which has labeled samples of all the colors for that line of material.
Rolls of materials may have some imperfections in it such as a random dots, small lines, a slightly bent edge, etc. This is normal and does not make the material defective and not usable. One spec of dust in 15ft does not make the entire 15ft unusable. We try our best to give you the clearest material possible. We do check for major imperfections and will not send those out. We will not issue refunds or credits for minor imperfections.
It is typical for edges of vinyl to be bent up to 3/8 inch during shipping. The vinyl can be turned over and a scraper can be used to flatten the edge. Edges that are bent, such as
or
will not affect cutting or performance of the vinyl (as this edge is typically under your machines rollers) and will not be refunded. If it is more than 3/8 inch, a claim will need to be filed with the carrier company. CraftCutterSupply.com will not compensate or reimburse the customer for edge damage in any way.
It is typical for ends of vinyl to look like: 
This is not considered defective as it comes from the manufacturer this way.
It is typical for an edge of vinyl to be discolored or faded on the edge up to 3/8 of an inch. This does not affect the rest of the material. It is not recommended to cut to the edge of vinyl since over cutting the edge can ruin the entire project along with your blade, mat, and cutting strip. There will not be refunds issued for vinyl with edge discoloration or fading. See picture below as an example.
On the stiffer vinyl/films "tunneling" (bubble or separation of the vinyl from the carrier sheet) will occur when rolled, unrolled or when the paper shrinks or relaxes during different temps. The best solution is to lift the product from the liner gently from the edge to the part tunneled. Lay it back down and smooth gently with squeegee wrapped with a soft cloth from the middle to the edge. Work the other side the same way if needed. We do not offer refunds on vinyl that has tunneled as there is nothing actually wrong with the vinyl as this is a very common occurrence and it will be fine after doing the steps mentioned above.
Items with flaws in the vinyl film (not in the carrier sheet, lining or backing) that are reported to CraftCutterSupply.com within the 72 hours of receiving it, will only be given a credit of the prorated amount of the affected area. CraftCutterSupply.com will need pictures of the affected area and a picture of the entire sheet. The entire piece will not be refunded since it will still be usable. If the the affected area measures 1 inch x 1 inch on a 12 inch x 12 inch piece, you will be issued a credit of 1/144 of the cost of that piece of vinyl.
All items are sold as is, use at your own risk, and does not have any warranties. CraftCutterSupply.com will not replace vinyl that was cut with wrong cut settings, used wrong application method, applied to wrong materials, applied improperly, applied with wrong pressure or temperature, applied with wrong transfer tape etc. It is important to understand how to operate your equipment properly and also you understand that some material will be wasted with the set up process when determining proper cut settings. application procedures, etc. The probability of receiving "bad vinyl or defective vinyl" Is extremely rare. Material is cut down from larger rolls and quite a few different customers will get some of the same "batch" of material. If one foot of material is "bad" but we received no other complaints from any other customers or there are several colors that all have the same issue from the same order, it usually means that there is something wrong with the cut settings or application. We will not allow returns or give credits/refunds for bad vinyl or defective vinyl claims.
If a return is authorized, CraftCutterSupply.com will issue a return mailing label. If the mailing label has no movement within 7 days of being issued, the authorized return will be cancelled and the item(s) will be considered to being originally delivered to your satisfaction and the case will be closed without any additional compensation.
CraftCutterSupply.com is not responsible for damaged items or items damaged by any product sold.
In the event that an item is listed at an incorrect price or with incorrect information, CraftCutterSupply.com shall have the right, in its sole discretion, to refuse or cancel any orders placed for that item.
There is no refunds or credits issued once your package has been shipped.
CraftCutterSupply.com does NOT allow for add on's for orders placed.
Siser Products are cut from rolls measuring approximately 11.7, 14.75, inch or 19.5 inch depending on the material with a tolerance of +-.5 inch. The dimension of 12, 15, and 20 are nominal dimensions used as an industry standard. No returns, refunds, or exchanges will be granted for not receiving the full 12, 15, or 20 inch dimension.
All material that is purchased from CraftCutterSupply.com is cut to order within a .5 inch tolerance of the size listed on width and 3% on length. This means the material maybe a half inch longer to a half inch shorter than what the dimensions state on width and may be a little longer or shorter on length. We can not control what sizes manufactures cut material to so all dimensions may not be exact as what the listings state.
Colors may be different than what the screen on your device shows. There are no refunds/exchanges or discount codes/free shipping codes given out if the color just isn't the right shade you thought it would be (Color Sample Rings are available here or purchase a small sheet first, to see the exact color) or if you order the wrong type of vinyl. See the following picture of 3 laptops, one desktop,one phone, and one ipad all at our shop:
This is how different screens can be all showing the same product. This is not due to anything CraftCutterSupply did, or can control. We highly suggest purchasing sample rings to see the colors in person.
Printed HTV does require a transfer tape suitable for High temperatures.
If you wish to cancel your order after it has been placed and paid for, you will be charged a 10% restocking fee even if the order was just placed. Orders are cut and pulled quickly and this pays for the staff member working on the cancellation. It also helps keep our prices low for everyone else.
The customer agrees to use the carrier company from the list provided by CraftCutterSupply.com and agrees to take action with the carrier company if there is a problem with the shipment. The customer also understands there may be delays with shipping and CraftCutterSupply.com will not reimburse or refund the customer for late deliveries. In addition, CraftCutterSupply.com understands they will not receive any additional money for a package arriving early.
No refunds are given if you miss a deadline on an item that you promised you would deliver to someone. The best method is to get the material on hand, then come up with your completion date. Always keep stock on hand. NEVER promise someone an item will be made by a certain time.
No refunds are given for coupon codes. Only one (1) coupon code/reward point code can be used per order, no exceptions. Our system does not allow for stacking discounts. Coupon codes earned through the rewards do not expire until used.
CraftCutterSupply.com cannot control shipping times and can only go by the estimated delivery dates given by the carrier company. We will not guarantee the delivery date.
CraftCutterSupply.com may ship multiple orders together if they are going to the same address. There will not be any refunds issued for any of the shipping costs on the multiple orders that ship together.
Packages may take up to 30 days to arrive after being accepted by the carrier company. If the package does not arrive within the 30 days after being accepted by the carrier company, CraftCutterSupply.com will refund the order or can reship the order as long as the shipping address was correct on the original order. No refunds will be given if the package does not arrive on the date given with the carrier company's tracking. Unauthorized returns and delivery refusals because it was "late", "wasn't needed", "didn't get there in time", etc will not be refunded.
CraftCutterSupply.com is not responsible for packages lost in transit after being accepted at the carrier company. CraftCutterSupply.com will make a claim only after 30 days had passed.
CraftCutterSupply.com is not responsible for items once they are scanned as being delivered. The customer must contact the carrier company to find the GPS location of where the item was delivered. Packages have been known to be delivered at a later date, put in a wrong mailbox, placed at the wrong house, and also stolen after being delivered. The customer must make a claim with the carrier company or local police department to track down the missing packages. CraftCutterSupply.com does not have adequate staffing to hand deliver packages or to provide security until it actually gets in the customers hands. The best CraftCuttersupply.com can do is hand the package to the carrier company that was chosen upon checkout.
Customer is responsible for making a claim of damaged contents and/or missing items. NO EXCEPTIONS. The post office has been requesting an inspection of the actual contents along with the packaging and we have been counting on the person that received the package to follow through which no one has. We were nice enough to reship everything with the understanding that the customer would follow through if/when there was an inspection needed. Customers have been failing to provide the post office what they need when a claim arises. The claim is then denied to us and the material that we resent along with additional shipping is not paid for. We know this sounds like bad customer service but it is also not fair to us to pay for materials twice, reship the order and then not have the customer help us with resolving the issue (after quite a few times being told they would help) with the post office. Once again, customers are responsible to make claims for any damaged/missing materials. The customer can place another order and we will ship it right away.
CraftCutterSupply.com ships Monday thru Friday 8am-4pm EST. Orders may be processed and filled outside these times.
We will only ship to the shipping address provided by Paypal to maintain the Buyer/Seller protection that Paypal offers. If package is returned due to wrong address provided by the customer, customer agrees to pay the actual shipping cost charged by the USPS (not a promotional shipping rate which includes the free shipping rate) to reship package. If customer requests a refund after package has been returned, a refund will be issued minus the shipping cost and a 25% restocking fee.
Prices are subject to change at anytime and will not be applied to orders previously placed. If there is an error in pricing, we will contact you to see if you would like a refund for the product that was incorrectly priced or you can be invoiced to pay the correct amount for that item.
International Shipping and Importing Fees:
International Customers are responsible for any additional Duties, Taxes, Import Fees, and any additional shipping that may be requested/required by Customs to make delivery. We have no control on Customs charging additional fees.
Purchase Orders:
We do not accept and process purchase orders. Please place your order online, make the payment and get reimbursed by your accounting department.
Sales:
Sales may start and stop at any time. Prices will not be adjusted on previous orders if products were purchased before the sale started. Orders placed prior to a sale will not be cancelled.
There are no returns or refunds on sale items.
You must order from the Sale Page to get the sale pricing.
We like to offer sales to get you low pricing, however, we will not make any adjustments to pricing on any orders placed before, during, or after the sale. This helps reduce staffing costs that would normally have to be made up by having higher pricing and slower shipping times.
Any orders with a Free Shipping promotion or coupon code will be shipped with the carrier and service of our choice, no exceptions.
Accounting:
It is the customers responsibility to keep track of the orders they place for their own tax purposes. All sales receipts are sent to the email used to place the order and should be printed off. A receipt is also included in the box the material came in. CraftCutterSupply.com has limited staffing and customer requests for a yearly order history may take up to 4 months for a response. It is best if the customer searches past emails for the information they need for their tax purposes.
Do not place an order if there is any part of the Terms and Conditions you do not understand or agree to.
If a purchase has been made, then you had read and agreed to these terms.